Towards an integrated model for citizen adoption of E-government services
Keywords:
E-government, Adoption, citizen, Citizen Adoption, Adoption model, ICT, G2CAbstract
This paper considers the challenges that face the widespread adoption of E-government in developing countries. We will be using the Saudi Arabian experience as our main case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper addressed an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption.
References
Pérez-Villaplana, J., Technology for e-government: A study case. The European Journal for the Information Professional, 2003. 4(2): p. 33-38.
Al-Sobhi, F., V. Weerakkody, and M.M. Kamal, An exploratory study on the role of intermediaries in delivering public services in madinah city: Case of saudi arabia. Transforming Government: People, Process and Policy, 2010. 4(1): p. 14-36.
Beynon-Davies, P. and M.D. Williams, Evaluating electronic local government in the uk. Journal of Information Technology, 2003. 18(2): p. 137-149.
United Nations The united nations e-government development database. 2010 [cited 2011 05/07]; Available from: http://www2.unpan.org/egovkb/about/index.htm.
Meng Seng, W., N. Hideki, and P. George, The use of importance-performance analysis (ipa) in evaluating japan's e-government services. Journal of Theoretical and Applied Electronic Commerce Research, 2011. 6(2): p. 17-30.
Jaeger, P.T. and K.M. Thompson, E-government around the world: Lessons, challenges, and future directions. Government Information Quarterly, 2003. 20(4): p. 389-394.
Carter, L. and F. Belanger. Citizen adoption of electronic government initiatives. in System Sciences 2004. Proceedings of the 37th Annual Hawaii International Conference.
OECD, E-government studies: The e-government imperative. 2003: OECD Publishing.
Alghamdi, I., R. Goodwin, and G. Rampersad, E-government readiness assessment for government organizations in developing countries. Computer and Information Science, 2011. 4(3) : p. 3-17.
Yonazi, J., H. Sol, and A. Boonstra, Exploring issues underlying citizen adoption of egovernment initiatives in developing countries: The case of tanzania. Electronic Journal of e-Government, 2010. 8(2) : p. 176-188.
Warkentin, M., D. Gefen, P.A. Pavlou, and G.M. Rose, Encouraging citizen adoption of e-government by building trust. Electronic Markets, 2002. 12(3): p. 157-162.
AlShihi, H. E-government development and adoption dilemma: Oman case study. in The 6th International We-B (Working for eBusiness) Conference. 2005. Victoria University, Melbourne, Australia
AlAwadhi, S. and A. Morris, The use of the utaut model in the adoption of e-government services in kuwait, in Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences2008, IEEE Computer Society. p. 219.
Dong, X., L. Xiong, and W. Wang. How adoption is g2c model e-government? — evidence from xi' an and nan jing. in E -Business and E -Government (ICEE), 2011 International Conference on. 2011.
Pavlou, P. Integrating trust in electronic commerce with the technology acceptance model: Model development and validation. in Americas Conference on Information Systems 2001.
McKnight, D.H., V. Choudhury, and C. Kacmar, Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 2002. 13(3): p. 334-359.
Gefen, D., E. Karahanna, and D.W. Straub, Trust and tam in online shopping: An integrated model. MIS Quarterly, 2003. 27(1): p. 51-90.
Pinto, J.K. and S.J. Mantel, Jr., The causes of project failure. IEEE Transactions on Engineering Management, 1990. 37(4): p. 269-276.
Venkatesh, V., M.G. Morris, T.A. Sykes, and P.L. Ackerman, Individual reactions to new technologies in the workplace: The role of gender as a psychological construct. Journal of Applied Social Psychology, 2004. 34(3): p. 445-467.
Published
How to Cite
Issue
Section
License
Copyright (c) 2012 International Journal on Information Technology and Computer Science
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
