Towards an integrated model for citizen adoption of E-government services


  • Sulaiman A. Alateyah University of Southampton
  • Richard M. Crowder
  • Gary B. Wills


E-government, Adoption, citizen, Citizen Adoption, Adoption model, ICT, G2C


This paper considers the challenges that face the widespread adoption of E-government in developing countries. We will be using the Saudi Arabian experience as our main case study. E-government can be defined based on an existing set of requirements. In this paper we  define E-government as a matrix of stakeholders; governments to governments,  governments to business and governments to citizens using information and  communications technology to deliver and consume services. E-government has been  implemented for a considerable time in developed countries. However E-government  services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper addressed an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption. 

Author Biographies

Sulaiman A. Alateyah, University of Southampton

Electronics and Computer Science
University of Southampton
Southampton, UK

Richard M. Crowder

Electronics and Computer Science
University of Southampton
Southampton, UK

Gary B. Wills

Electronics and Computer Science
University of Southampton
Southampton, UK


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How to Cite

Alateyah, S. A., Crowder, R. M. ., & Wills, G. B. . (2020). Towards an integrated model for citizen adoption of E-government services. International Journal on Information Technology and Computer Science, 6(1). Retrieved from



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